Sonnhalde Wieden

Contact / Terms & Conditions


Gästehaus Sonnhalde
Fam. Klingele
Sonnhalde 2
79695 Wieden

Phone / Fax: 0049 7673 932439
E-Mail: Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann.

Please note that we cannot be held responsible for the content of external links.


Terms and Conditions

We hope you will book with Haus Sonnhalde and look forward to welcoming you here. When you make this booking you are entering an agreement with us. Please read the terms and conditions of booking below.

Once a booking has been confirmed ( either in writing or by phone ) you have entered a legal contract ( as covered by German Law -) Any cancellation is to be made in writing to Haus Sonnhalde directly.

The price includes your bed and breakfast accommodation, parking for your car, breakfast and all taxes.

All prices are in Euros. All payment for your room is payable on arrival.

We do not guarantee a particular room and in the event of a double booking we will endevour to find a replacement room, at a similar price, in our area.

To secure your reservation we can either take your credit card details ( which will only be debited should you not arrive or cancel within the 2 weeks before planned arrival ) or you may make a deposit ( for which we will send you details ). Should your country not operate within the new SEPA ( which makes money transfers free of charge ) rules, you are responsible for the bank costs. Please note that PayPal charges are also 4%.


Under German Law, cancellations are charged as follows:

15 -11 days before planned arrival date - 50%

10 - 6 days before planned arrival date - 60%

less than 5 days before planned arrival date- 90% of total bill.

If we can re-let your room(s) we will naturally not charge you!

No shows are charged at 100% !

If you have to shorten your holiday with us, we will charge 80% of the final total ( if we can re-let your room for the remaining days we will naturally refund you).


Our Check in times are before 15.00 - 18.00

We will agree an arrival time with you when you make your booking ( or at least 2 days before your planned arrival) and we would appreciate being advised of any change in your anticipated arrival time. We are only a small guest house and there is not necessarily always somebody here. We do not guarantee that rooms will be ready before 15.00p.m. but will do our best for those guests arriving early.

Our Arrival Times are 15.00 - 18.00 ( as stipulated by DEHOGA / under German Law).

Arrivals after 21.00 up to 23.00 incur an extra fee of €10 per room. Arrivals after 23.00 incur an additional fee of €20.00!

We ask that rooms be vacated by 10.00 a.m. If you wish to leave your car with us please ask. It should not be a problem.

We offer a washing service ( which is charged at €6.00 per 6Kg washing machine or €8.00 for an 8Kg washing machine). Drying is charged additionally at €6.00 for 5Kg ( or parts there of).

IE. The washing and drying of 6Kg mixed washing will cost €12.00 / 8Kg wash & dry will be €20.00 A good quality washing powder is included in the price. We do no make reductions for you using your own washing powder.

We do not iron the clothes and pairing and folding of the clothes is the sole responsibility of the owner/ guest.

Any damage to our machines ( due to bra wires, coins or other items) is solely the responsibility of the guest and the opinion of the mechanic/ engineer who is repairing the machine is to be accepted by both parties. We do load the machine but we do not check the clothes or turn clothes inside out or otherwise. We accept no responsibility for damage to clothes washed or dried by us.

We ask you respect the fact that in Germany it is considered inconsiderate to shower between the hours of 22.00 - 07.00

We also ask our guests to insure that they are quiet from 22.00 onwards so that other guests are not disturbed. Please remember that everyone wants to enjoy their holiday.

This is a no smoking household and B&B. Smoking in the house ( this includes the toilets ) is against the law and we make an immediate charge of €100 to cover cleaning costs and any inconvenience caused. Our decision on whether or not someone has smoked in the room is final ! You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered, in your room, after you depart.

Please report any damage or breakages, however caused, as soon as possible. We do not normally charge for small „mishaps“ however, under German law you are responsible for damage, breakages, replacements, repairs or subsequent losses caused by larger "mishaps“. Often this might actually be covered by your insurance!

Vehicles parked on our premises are done so at their owners own risk!

We do not accept responsibility for any damage unless caused by our negligence. Any dispute will be governed by the law of the German Courts.

Any dispute will be considered by Schönau im Schwarzwald.

 

Privacy Policy

 

1. General

Haus Sonnhalde respects the right to privacy of every individual who visits our site, mobile site or apps ("Digital Channels"). This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.

 

2. What personal information do we collect and how we will use it?

We may collect the following information about you:

-Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
-Transaction information, including payment and reservation and booking details;
-Your birthdays and special dates where you provide this information to us and preferred restaurant locations;
-Purchase history, activities on site (e.g. food purchases and  Wi-Fi use) and the date(s) of your stay;
-Demographic information;
-Registration, room and other expressed preferences;
-Customer communication preferences;
-Customer feedback; and
-Computer or device information (e.g. your IP address and operating system).
-Any guestbook comments etc. will automatically have your name and your date of stay.

We may supplement the information that you provide to us with information from trusted third parties (including travel agencies, distributors and list rental companies) for the purposes outlined in this privacy policy.

Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.

We may use your information for the following purposes:

-Administration and management of rooms
-Processing transactions

Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation/booking confirmation).

-Business, website and consumer analysis and reporting; and
-Correspondence between us, including where you use our ‚Booking' form.

How long we store your personal data

Generally, where use of the website is based on legitimate interest, we will hold the data until such a time that it is no longer in your interest that we hold your data. This can include but is not limited to at the point of resolution of your enquiry or feedback.

 

3. Sharing your personal information with third parties

We may disclose your personal information to (in so far this is in line with applicable local data protection laws):

-Other companies and to service providers for the purposes outlined above;
-A buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets); and/or
-Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we put measures in place to keep your information secure.
Our website contains links to other websites, mobile sites and apps. This privacy policy only applies to our website. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.


4. Cookies

Our Digital Channels use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly.
By using our Digital Channels, you agree to our privacy policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use please adjust your cookie / security settings within your browser.

You can opt out of Google Analytics here:
https://support.google.com/analytics/answer/6004245
You can opt out of being tracked by Google Analytics across all websites here:
https://tools.google.com/dlpage/gaoptout

 

5. Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

 

6. International transfers

We may transfer your personal information to, and store it at, destinations outside of the European Economic Area ("EEA") for the purposes outlined in this privacy policy. It may be processed by staff operating outside the EEA who work for our service providers. By submitting your personal information, you agree to this transfer.

 

7. Consent on Data Protection

Please note that it is essential that you provide your correct details when booking accommodation. Infringement of this renders the legal contract invalid and constitutes fraud. We will do our utmost to protect your Data, please provide the necessary information required. When you reserve rooms with us you you accept these privacy policies.

 

8. Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us

Gästehaus Sonnhalde
Günter Klingele
Sonnhalde 2
79695 Wieden
www.sonnhalde-wieden.de

 

9. Arbitration

The European Commission has introduced an arbitration law which can be viewed on:

https://ec.europa.eu/consumers/odr

Our email address can be found above.
Please note that we are not obliged to participate in this service and will not do so!

 

 

Version: 01.2019